Privacy Policy

গোপনীয়তা নীতি

Girlco Limited (এটি "কোম্পানি") তার অনলাইন ভিজিটর এবং গ্রাহকদের গোপনীয়তা সম্মান করে এবং প্রযোজ্য আইন মেনে চলে, যার মধ্যে ইউরোপীয় ইউনিয়নের জেনারেল ডেটা প্রোটেকশন রেগুলেশন ("GDPR") এবং সুইস এবং ইইউ প্রাইভেসি শিল্ড ফ্রেমওয়ার্ক অন্তর্ভুক্ত।

১. সংজ্ঞা

আমরা যেখানে ব্যক্তিগত ডেটার কথা বলছি ("ব্যক্তিগত ডেটা"), আমরা সেই তথ্য বোঝাচ্ছি যা আপনাকে একজন ব্যক্তি হিসাবে চিহ্নিত করতে পারে ("ব্যক্তিগতভাবে শনাক্তযোগ্য তথ্য") বা যা ব্যক্তিগতভাবে শনাক্তযোগ্য তথ্যের সাথে সংযুক্ত করে পরোক্ষভাবে আপনাকে চিহ্নিত করতে পারে। যেমন:

(i) আমাদের ওয়েবসাইট এবং অ্যাপে আপনার অ্যাকাউন্ট নিবন্ধন সংক্রান্ত তথ্য;

(ii) আমাদের কাছ থেকে কোনো সহায়তা চাওয়ার সময় বা কোনো সমস্যা রিপোর্ট করার সময়;

(iii) নির্দিষ্ট পরিষেবা বা ফিচার ব্যবহার করার তথ্য;

(iv) জরিপ বা প্রশ্নাবলী পূরণের সময় প্রদত্ত তথ্য;

(v) ইন্টারনেট প্রোটোকল (IP) ঠিকানা সহ প্রযুক্তিগত তথ্য;

(vi) আপনার লগ-ইন তথ্য, ব্রাউজার, সময় অঞ্চল সেটিং, ব্রাউজার প্লাগ-ইন প্রকার এবং সংস্করণ, অপারেটিং সিস্টেম এবং প্ল্যাটফর্ম;

(vii) আপনি করা লেনদেন, কেনাকাটা এবং অর্থ প্রদানের বিস্তারিত;

(viii) ওয়েবসাইটের সাথে আপনার সাধারণ ইন্টারঅ্যাকশন যেমন পূর্ণ URL, পণ্য যা আপনি দেখেছেন বা অনুসন্ধান করেছেন, পৃষ্ঠা প্রতিক্রিয়া সময়, ডাউনলোড ত্রুটি, নির্দিষ্ট পৃষ্ঠায় ভ্রমণের সময়কাল;

(ix) তৃতীয় পক্ষ থেকে প্রাপ্ত তথ্য যেমন ব্যবসায়িক অংশীদার, সাব-কন্ট্রাক্টর, অর্থ প্রদান এবং ডেলিভারি পরিষেবা, অন্যান্য ব্যবহারকারীদের রেফারেল দ্বারা। কোম্পানি গোপনীয় ডেটা যা গ্রাহকদের অভ্যাস, ব্যবহার প্যাটার্ন এবং জনসংখ্যাগত তথ্য বিশ্লেষণ ও পরিসংখ্যান তৈরির জন্য প্রক্রিয়াজাত করে। এমন তথ্য কোনো ব্যক্তিকে চিহ্নিত করতে সক্ষম নয়।

২. কোম্পানি কেন ডেটা সংগ্রহ ও প্রক্রিয়াজাত করে

কোম্পানি নিম্নলিখিত কারণগুলির জন্য ব্যক্তিগত ডেটা সংগ্রহ ও প্রক্রিয়াজাত করে:

(a) আপনাকে পরিষেবা এবং কন্টেন্ট প্রদান করতে চুক্তি সম্পাদন;

(b) নতুন ফিচার বা পণ্য গবেষণা এবং ডিজাইন করা;

(d) বকেয়া অর্থ সংগ্রহ করা;

(e) আইনি প্রক্রিয়ার উত্তর দেওয়া;

(f) আমাদের আইনত নির্ধারিত বাধ্যবাধকতা মেনে চলা;

(g) আপনার প্রশ্ন বা অনুরোধের উত্তর প্রদান;

(h) সরাসরি বিপণন;

(i) উপরোক্ত কার্যক্রমগুলির সাথে সম্পর্কিত অন্যান্য কারণগুলি।

৩. আমরা কী তথ্য সংগ্রহ করি

৩.১ অ্যাকাউন্টের বেসিক তথ্য অ্যাকাউন্ট সেটআপ করার সময় আপনার ইমেল এবং দেশ নিবন্ধিত করতে হবে। আপনি একটি ব্যবহারকারীর নাম এবং পাসওয়ার্ডও বেছে নেবেন যা গোপন রাখতে হবে।

৩.২ লেনদেন এবং অর্থ প্রদানের তথ্য আপনি অনলাইন লেনদেন করার সময় অর্থ প্রদানের ডেটা প্রদান করতে হবে যা লেনদেন সম্পন্ন করতে প্রয়োজন।

৪. আমরা ডেটা কোথায় সংরক্ষণ করি আমরা আপনার তথ্য যতক্ষণ প্রয়োজন ততক্ষণ ধরে রাখি, বা আইন অনুযায়ী দীর্ঘ সময় ধরে রাখতে বাধ্য থাকি। আপনি আপনার অ্যাকাউন্ট মুছে ফেললে, আপনার তথ্য মুছে ফেলা হবে।

৫. কারা ডেটা অ্যাক্সেস করতে পারে আমাদের কোম্পানি এবং এর সহযোগী প্রতিষ্ঠানগুলি আপনার ডেটা অ্যাক্সেস করতে পারে।

৬. আপনার অধিকার আপনি আপনার ব্যক্তিগত ডেটা অ্যাক্সেস, সংশোধন বা মুছে ফেলার অধিকার রাখেন।

৭. শিশুদের তথ্য ১৩ বছরের নিচে কাউকে নিবন্ধন করতে দেওয়া হবে না।

৮. যোগাযোগ আমাদের গোপনীয়তা নীতি সম্পর্কিত যেকোনো প্রশ্নের জন্য আমাদের গোপনীয়তা অফিসারের সাথে যোগাযোগ করতে পারেন: [email protected]

৯. নীতি সংশোধনের তারিখ এই গোপনীয়তা নীতি ২ সেপ্টেম্বর ২০২৪ তারিখে সর্বশেষ আপডেট করা হয়েছে।

PRIVACY POLICY

Farm Story (the “Company”) respects the privacy of its online visitors and customers of its products and services and complies with applicable laws for the protection of your privacy, including, without limitation, the European Union General Data Protection Regulation ("GDPR") and the Swiss and EU Privacy Shield Frameworks.

1. Definitions

Wherever we talk about Personal Data below ("Personal Data"), we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally-Identifying Information,

for example:

(i) your account registration information on our website and in our App;

(ii) when you request any support from us or report any problem to us;

(iii) information provided from using certain services or features;

(iv) information from completion of the survey or questionnaire;

(v) technical information, including the Internet protocol (IP) address used

(vi) and your log-in information, browser, time zone setting, browser plug-in types, and versions, operating system, and platform;

(vii) details of any transactions, purchases, and payments you made;

(viii) your general interaction with the website, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information;

(ix) information received from third parties, such as business partners, sub-contractors, payment and delivery services, and referrals by other users.

The Company also processes anonymous data, aggregated or not, to analyze and produce statistics related to the habits, usage patterns, and demographics of customers as a group or as individuals. Such anonymous data does not allow the identification of the customers to which it relates. The Company may share anonymous data, aggregated or not, with third parties. Please be aware that the Company may choose to permit third parties to offer subscription and/or registration-based services through the Company's site. The Company shall not be responsible for any actions or policies of such third parties and you should check the applicable privacy policy of such party when providing personally identifiable information.

By using the Company's website, you signify your assent to the Company's privacy policy. If you do not agree to this policy, please do not use the Company's website(s).

2. Why the Company Collects and Processes Data

The Company collects and processes Personal Data for the following reasons:

(a) performing our agreement with you to provide content and services, including providing, improving, and developing our services;

(b) researching, designing, and launching new features or products;

(c) providing you with alerts, updates, materials, or information about our services or other types of information that you requested or signed up for;

(d) collecting overdue amounts;

(e) responding or taking part in legal proceedings, including seeking professional advice, or for the legitimate and legal interests of the Company or a third party (e.g. the interests of our other customers);

(f) compliance with legal obligations that we are subject to;

(g) communicating with you and responding to your questions or requests;

(h) direct marketing - we require your consent specifically for this purpose and you may opt out any time;

(i) purposes directly related or incidental to the above; or

(j) where you have given consent to it.

These reasons for collecting and processing Personal Data determine and limit what Personal Data we collect and how we use it (section 3. below), how long we store it (section 4. below), who has access to it (section 5. below) and what rights and other control mechanisms are available to you as a user (section 6. below).

3. What Data We Collect and Process

3.1 Basic Account Data

When setting up an Account, the Company will collect your email address and country of residence. You are also required to choose a username and a password. The provision of this information is necessary to register a User Account. You are responsible for keeping this password confidential. We ask you not to share a password with anyone.

During the setup of your account, the account is automatically assigned a number (the "ID") that is later used to reference your user account without directly exposing identifying information about you.

3.2 Transaction and Payment Data

To make a transaction online, you may need to provide payment data to the Company to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date, and security code) to the Company, which the Company will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, the Company will receive data from your payment service provider for the same reasons.

3.3 Other Data You Explicitly Submit

We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others, e.g. in forums, chats, or when you provide feedback or other user-generated content. This data includes:

(a) Information that you post, comment or follow in any of our Content and Services;

(b) Information sent through chat;

(c) Information you provide when you request information or support from us or purchase Content and Services from us, including information necessary to process your orders with the relevant payment merchant or, in the case of physical goods, shipping providers;

(d) Information you provide to us when participating in competitions, contests, and tournaments or responding to surveys, e.g. your contact details.

3.4 Your Use of the Websites

We collect a variety of information through your general interaction with the websites, Content, and Services offered by us. Personal Data we collect may include but is not limited to, browser and device information, data collected through automated electronic interactions, and application usage data. Likewise, we will track your process across your websites and applications to verify that you are not a bot and to optimize our services.

3.5 Your Use of Services and Other Subscriptions

To provide you with services, we need to collect, store, and use various information about your activity in our Content and Services. "Content-Related Information" includes your ID, as well as information about your preferences, progress, time spent, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.

3.6 Tracking Data and Cookies

We use "Cookies", which are text files placed on your computer, to help us analyze how users use our services, and similar technologies (e.g. web beacons, pixels, ad tags, and device identifiers) to recognize you and/or your device(s) on, off and across different devices and our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of our websites. When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.

3.7 Third Party Services

This website uses Google Analytics, Google Maps, Google Login, Facebook Login, and Facebook Pixel ("Third Party Service"). Third-party Service uses "cookies", which are text files placed on visitors' computers, to help the website operators analyze how visitors use the site. The information generated by the cookie about the visitors' use of the website will generally be transmitted to and stored by Third-Party Service on servers in the [United States]. Please be aware that the Company cannot or does not control the use of cookies or the resulting information by the Third-Party Service.

On behalf of the website operator, Third Party Service will use this information to evaluate the website/location/credentials for its users, to compile reports on website activity, and to provide other services relating to website activity and internet usage for website operators.

Third-Party Service will not associate the IP address transferred any other data held by the Company. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that in this case, you may not be able to use the full functionality of this website.

3.8 Content Recommendations

We may process information collected under section 3 so that content, products, and services shown on the pages and in update messages displayed when launching the service can be tailored to meet your needs and populated with relevant recommendations and offers. This is done to improve your customer experience.

Subject to your separate consent or where explicitly permitted under applicable laws on email marketing, the Company may send you marketing messages about products and services offered by the Company to your email address. In such a case we may also use your collected information to customize such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed.

You can opt-out or withdraw your consent to receive marketing emails at any time by either withdrawing the consent on the same page where you previously provided it or clicking the "unsubscribe" link provided in every marketing email. Notwithstanding any opt-out of promotional or marketing emails by you, we reserve the right to contact you regarding account status, changes to the user agreement, and other matters relevant to the underlying service and/or the information collected.

3.9 Information Required to Detect Violations

We collect certain data that is required for our detection, investigation, and prevention of fraud, cheating, and other violations of the applicable laws ("Violations"). This data is used only for detection, investigation, prevention, and, where applicable, acting on such Violations and stored only for the minimum amount of time needed for this purpose. If the data indicates that a Violation has occurred, we will further store the data for the establishment, exercise, or defense of legal claims during the applicable statute of limitations or until a legal case related to it has been resolved. Please note that the specific data stored for this purpose may not be disclosed to you if the disclosure will compromise the mechanism through which we detect, investigate, and prevent such Violations.

4. How We Store Data

4.1 Period of Storage

We will store your information as long as necessary to fulfill the purposes for which the information is collected and processed or — where the applicable law provides for longer storage and retention period — for the storage and retention period required by law. In particular, if you terminate your User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage. All your data and credits will be lost after deletion.

4.2 Deletion of Data

In cases where Personal Data cannot be completely deleted to ensure the consistency of the system, the user experience, or the community, your information will be permanently anonymized. Please note that the Company is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.

If you withdraw your consent to the processing of your Personal Data, we will delete your Data without undue delay to the extent that the collection and processing of the Personal Data was based on the withdrawn consent.

If you exercise a right to object to the processing of your Personal Data, we will review your objection and delete your Data that we processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

4.3 Location of Storage

The data that we collect from you may be transferred to, and stored at the Singapore Cloud Data Center by Linode, or a destination outside of your jurisdiction. It may also be processed by third parties who operate outside of your jurisdiction. By submitting your data you agree to this transfer, storing, or processing of data outside of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely by this privacy policy.

5. Who Has Access to Data

5.1 The Company and its subsidiaries may share your Personal Data and use it to the degree necessary to achieve the purposes listed in section 2 above. This includes our overseas offices, affiliates, business partners, and counterparts (on a need-to-know basis only). In the event of a reorganization, sale, or merger we may transfer Personal Data to the relevant or proposed transferees of our operations (or a substantial part thereof) in any part of the world.

5.2 We may also share your Personal Data with our third-party providers that provide customer support services in connection with goods, Content, and Services distributed via us. Your Data will be used by this Privacy Policy and only as far as this is necessary for performing customer support services.

5.3 We may also share your information with our personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services (for example staff engaged in the fulfillment of your order, the processing of your payment and the provision of support services); persons under a duty of confidentiality to us; or persons to whom we are required to disclose under applicable laws and regulations in any part of the world.

5.4 By internet standards, we may also share certain information (including your IP address and the identification of content you wish to access) with our third-party network providers that provide content delivery network services and server services in connection with us. Our content delivery network providers enable the delivery of digital content you have requested, by using a system of distributed servers that deliver the content to you, based on your geographic location.

5.5 The Company may allow you to link your User Account to an account offered by a third party. If you consent to link the accounts, the Company may collect and combine information you allowed the Company to receive from a third party with information about your User Account to the degree allowed by your consent at the time. If the linking of the accounts requires the transmission of information about your person from the Company to a third party, you will be informed about it before the linking takes place and you will be allowed to consent to the linking and the transmission of your information. The third party's use of your information will be subject to the third party's privacy policy, which we encourage you to review.

5.6 The Company may release Personal Data to comply with court orders or laws and regulations that require us to disclose such information.

5.7 We make certain data related to your User Account available to other users. This information can be accessed by anyone by querying your ID. At a minimum, the public persona name you have chosen to represent you is accessible this way. The accessibility of any additional info about you can be controlled through your user profile page; data publicly available on your profile page can be accessed automatically. While we do not knowingly share Personally Identifying Information about you such as your real name or your email address, any information you share about yourself on your public profile can be accessed, including information that may make you identifiable.

5.8 The community includes message boards, forums, and/or chat areas, where users can exchange ideas and communicate with each other. When posting a message to a board, forum, or chat area, please be aware that the information is being made publicly available online; therefore, you are doing so at your own risk; and that such information can be collected, correlated, and used by third parties and may result in unsolicited messages from other posters or third parties and these activities are beyond our control. If your Personal Data is posted on one of our community forums against your will, please use the reporting function and the help site to request its removal.

6. Your Rights and Control Mechanisms

You have the right to:

(a) check whether we hold personal data about you;

(b) access any personal data we hold about you;

(d) request for the deletion of your data through the deletion of the user account.

The data protection laws of the European Economic Area and other territories grant their citizens certain rights regarding their Data. While other jurisdictions may provide fewer statutory rights to their citizens, we make the tools designed to exercise such rights available to our customers worldwide.

As a resident of the European Economic Area, you have the following rights about your Data:

6.1 Right of Access

You have the right to access the Data that we hold about you, i.e. the right to require free of charge (i) information whether your Personal Data is retained, (ii) access to and/or (iii) duplicates of the Personal Data retained. You can use the right to access your Personal Data through the Privacy Dashboard. If the request affects the rights and freedoms of others or is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee (taking into account the administrative costs of providing the information or communication or taking the action requested) or refuse to act on the request.

6.2 Right to Rectification

If we process your Personal Data, we shall endeavor to ensure by implementing suitable measures that your Personal Data is accurate and up-to-date for the purposes for which it was collected. If your Personal Data is inaccurate or incomplete, you can change the information you provided via the Privacy Dashboard.

6.3. Right to Erasure

You have the right to obtain deletion by us of Personal Data concerning you by deleting your User Account via the support page.

As a result of deleting your User Account, you will lose access to services, including the User Account, Subscriptions, and service-related information linked to the User Account, and the possibility to access other services you are using the User Account for.

We allow you to restore your User Account during a grace period of 30 (thirty) days from the moment you request deletion of your User Account. This functionality allows you not to lose your account by mistake, because of your loss of your account credentials or due to hacking. During the suspension period, we will be able to finalize the financial and other activities that you may have initiated before sending the User Account deletion request. After the grace period, Personal Data associated with your account will be deleted subject to section 4. above.

In some cases, deletion of your User Account, and therefore Personal Data deletion, is complicated. In some cases, considering the complexity and number of the requests, the period for Personal Data erasure may be extended, but for no longer than two months.

6.4 Right to Object

When our processing of your Personal Data is based on legitimate interests according to Article 6(1)(f) of the GDPR / section 2. c) of this Privacy Policy, you have the right to object to this processing. If you object, we will no longer process your Data unless there are compelling and prevailing legitimate grounds for the processing as described in Article 21 of the GDPR; in particular, if the data is necessary for the establishment, exercise, or defense of legal claims.

You also have the right to complain to a supervisory authority.

7. Children

The minimum age to create a User Account is 13. The company will not knowingly collect Personal Data from children under this age. Insofar as certain countries apply a higher age of consent for the collection of Personal Data, the Company requires parental consent before a User Account can be created and Personal Data associated with it collected. The Company encourages parents to instruct their children to never give out personal information when online.

8. Contact Info

You can contact the Company's data protection officer at the address below.

While we review any request sent by mail, please be aware that to combat fraud, harassment, and identity theft, the only way to access, rectify, or delete your data is by logging in with your User Account at [email protected]

Attention: Privacy Officer

9. Revision Date

This privacy policy was last updated on 2nd September 2024 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Privacy Policy. The Company reserves the right to change this policy at any time by notifying the users of the existence of a new privacy statement. This policy is not intended to and does not create any contractual or legal rights on behalf of any party.